Shipping policy
Shipping & Delivery Policy
Davani Home products are crafted and shipped from Italy. Shipping is not complimentary and varies based on the product, destination, access conditions, and selected delivery service.
Shipping Costs
Estimated shipping charges may be displayed at checkout. Oversized, heavy, fragile, or multi-piece orders may require a custom quotation.
Shipping charges may include:
- International freight from Italy
- Packaging, crating, handling, and insurance
- Customs duties, import taxes, and brokerage fees
- Final-mile curbside delivery
- Any requested upgraded delivery service
Additional charges may apply for remote locations, restricted access, ferries, permits, special equipment, storage, redelivery, additional labor, or inaccurate delivery information.
Any additional charges identified before shipment must be approved and paid before the order is dispatched.
Customs Duties and Taxes
The customer is responsible for all customs duties, import taxes, brokerage fees, and other government-imposed charges.
Any duties or taxes quoted before shipment are estimates. If the final amount assessed by customs exceeds the estimate, the customer is responsible for the difference.
The customer must provide accurate information and any documents required for customs clearance.
Davani Home is not responsible for delays or expenses caused by incomplete documentation, unpaid charges, or failure to cooperate with the carrier or customs authorities.
Standard Curbside Delivery
Standard delivery for furniture and large items is curbside freight delivery.
The shipment will be delivered to an accessible curb, driveway entrance, loading area, or other ground-level location selected by the carrier.
Curbside delivery does not include:
- Delivery inside the residence or building
- Carrying items upstairs or through elevators
- Unpacking, assembly, or installation
- Removal of packaging materials
The customer is responsible for arranging sufficient personnel and equipment to move the product safely into the property.
Freight deliveries are generally scheduled Monday through Friday during the carrier’s business hours.
Delivery windows are established by the carrier and cannot be guaranteed by Davani Home.
White-Glove Delivery
White-glove or upgraded delivery may be available by advance request and for an additional charge.
Available services may include threshold delivery, room-of-choice delivery, unpacking, packaging removal, or limited assembly.
White-glove delivery does not include specialist installation, stone fitting, plumbing, electrical work, structural work, wall mounting, anchoring, or services requiring a licensed professional unless expressly confirmed in writing.
The customer must disclose all stairs, elevators, narrow entrances, parking restrictions, and other access conditions before shipment. Availability is not guaranteed for every product or destination.
Access Requirements
Before ordering, the customer must confirm that the product and its packaging can pass safely through all driveways, entrances, doorways, corridors, stairs, elevators, gates, and loading areas.
If delivery cannot be completed because of insufficient access, an unavailable recipient, inaccurate information, or an unprepared location, the customer is responsible for all resulting redelivery, storage, handling, return-freight, customs, and related charges.
Production and Delivery Estimates
Most Davani Home furniture is handcrafted to order in Italy. Production begins only after payment has cleared and all required specifications, finishes, drawings, and approvals have been finalized.
Production time and international transit time are separate. Standard international shipping is generally arranged by sea freight. Air freight may be available by separate quotation and advance written approval.
Air freight may reduce transit time but does not expedite production, quality control, export preparation, customs clearance, or final-mile delivery.
All production, shipment, customs-clearance, and delivery dates are estimates and are not guaranteed.
Delays may result from production requirements, material availability, customs processing, carrier schedules, weather, port congestion, labor disruptions, force majeure, or circumstances outside Davani Home’s reasonable control.
A shipping or production delay does not automatically permit cancellation of a made-to-order, customized, or final-sale product.
Delivery Inspection
The customer or an authorized representative must be present to receive and inspect the shipment.
Before signing the delivery receipt, inspect the packaging and visible portions of the product. Any visible damage, broken packaging, or missing items must be described clearly on the carrier’s delivery receipt.
Writing only “subject to inspection” is not sufficient.
The customer should photograph:
- All sides of the unopened packaging
- Shipping labels and identification numbers
- Any visible packaging damage
- The product immediately after unpacking
- Any damaged areas
All packaging, crates, labels, and protective materials must be retained until Davani Home confirms that they may be discarded.
Damage Claims
Visible damage must be reported to Davani Home within 48 hours of delivery. Concealed damage must be reported within three business days.
Claims must include the order number, delivery receipt, description of the issue, and clear photographs of the product, packaging, damage, and shipping labels.
Failure to inspect the shipment, document visible damage, retain the packaging, or submit a timely claim may affect Davani Home’s ability to provide a remedy.
Davani Home will review properly documented claims and determine the appropriate resolution, which may include repair, replacement components, replacement of the affected product, or another reasonable remedy.
Products must not be repaired, altered, returned, discarded, or serviced by a third party without Davani Home’s prior written authorization.
Refused Deliveries
Customers should contact Davani Home before refusing a shipment whenever reasonably possible.
Delivery should not be refused solely because of delay, a change of mind, access difficulties, or packaging damage that does not appear to have affected the product.
If an undamaged shipment is refused, or delivery cannot be completed for reasons attributable to the customer, the customer is responsible for all resulting freight, return, storage, handling, redelivery, customs, duties, taxes, and related charges.
Made-to-order, customized, and final-sale products remain subject to all applicable return and cancellation restrictions even when delivery is refused.
Contact
For shipping quotations, white-glove delivery requests, access questions, or damage claims, contact info@davanihome.com and include your order number and complete delivery address.