Limited Warranty & Claims

Limited Warranty

Davani Home provides a one-year limited warranty from the date of delivery against verified defects in materials and craftsmanship under normal residential use.

Integrated LED pendants, chandeliers, and wall sconces are covered by a three-year limited warranty against functional failure of the integrated lighting fixture.

The lighting warranty does not cover replaceable bulbs, external electrical components, incompatible dimming systems, improper wiring, voltage irregularities, or installation-related issues.

Handcrafted and Natural Materials

Davani Home products are handcrafted and often incorporate natural materials, including stone, marble, wood, metal, and glass.

Variations in color, veining, grain, texture, pattern, mineral markings, pores, fissures, finish, and dimensions within accepted tolerances are inherent characteristics of natural materials and artisanal production. These variations make each product unique and are not considered defects.

Colors and finishes may appear different from website photographs, renderings, samples, or printed materials because of natural variation, lighting, photography, screen settings, and production methods.

Minor specification adjustments that do not materially affect the product’s design, function, or quality are not considered defects.

Warranty Exclusions

This limited warranty does not cover:

  • Normal wear, aging, or changes in appearance over time
  • Improper installation, assembly, handling, use, care, or maintenance
  • Unauthorized repairs, alterations, or modifications
  • Accidents, misuse, impact, negligence, or improper storage
  • Exposure to unsuitable environmental conditions, chemicals, excessive moisture, heat, or direct sunlight
  • Damage during transportation arranged independently by the client
  • Natural material characteristics and variations
  • Commercial use unless approved by Davani Home in writing
  • Third-party labor, inspection, installation, storage, packaging, removal, transportation, or reinstallation costs

 

Warranty Claims

Warranty claims must be submitted promptly to info@davanihome.com and must include:

  • The order number and delivery date
  • A detailed description of the issue
  • Clear photographs or videos showing the product and reported defect
  • Photographs of the packaging, when relevant

Products must not be repaired, altered, discarded, or returned without Davani Home’s prior written authorization.

Davani Home may request additional documentation or an inspection to evaluate the claim.

If a claim is approved, Davani Home will determine the appropriate remedy, which may include repair, replacement components, product replacement, merchandise credit, or refund, as applicable.

Claims are evaluated based on the product specifications, accepted craftsmanship tolerances, care requirements, and the nature and cause of the reported issue.