Refund policy
Return & Refund Policy
Because many Davani Home pieces are made to order and crafted from natural materials, return eligibility varies by product. Please review all dimensions, materials, finishes, lead times, and delivery requirements before placing your order.
Made-to-Order and Final-Sale Items
Made-to-order, customized, personalized, modified, or specially sourced products are final sale and cannot be cancelled, returned, or exchanged once production or material procurement has begun.
The following are also final sale unless otherwise confirmed by Davani Home in writing:
- Clearance, floor-model, and sample-sale merchandise
- Material and finish samples
- Products identified as final sale on the product page, quotation, or invoice
- Products that have been installed, assembled, altered, used, or damaged after delivery
In-Stock Returns
Eligible in-stock products may be returned within 30 calendar days of delivery with prior written authorization from Davani Home.
Returned products must be unused, uninstalled, unassembled, and in their original saleable condition, with all original packaging, protective materials, accessories, components, and documentation.
The client is responsible for return shipping, insurance, handling, and any professional repacking required. Original shipping, freight, white-glove delivery, handling, customs duties, import taxes, and related charges are non-refundable.
A 25% restocking fee will be deducted from the approved refund. Davani Home may refuse a return or reduce the refund if the product is damaged, incomplete, used, improperly packaged, or otherwise not returned in its original saleable condition.
Return Authorization
To request a return, email info@davanihome.com and include:
- Your name and order number
- The product name and quantity
- The reason for the return
- Clear photographs of the product and packaging
If the return is approved, Davani Home will provide return instructions and a Return Authorization number. Products must not be shipped before authorization is issued.
Unauthorized returns may be refused. Davani Home is not responsible for products sent to an incorrect location or lost or damaged during return transit.
Damaged, Defective, or Incorrect Products
Visible damage must be noted on the carrier’s delivery receipt at the time of delivery.
Concealed damage, defects, missing components, or incorrect products must be reported to Davani Home within three business days of delivery. The claim must include clear photographs of:
- The product and the reported issue
- The exterior and interior packaging
- Shipping labels and delivery documentation
All original packaging must be retained until the claim is resolved. The product must not be installed, assembled, altered, repaired, or discarded without written instructions from Davani Home.
Confirmed defects or fulfillment errors are not subject to a restocking fee. Davani Home will determine the appropriate resolution, which may include repair, replacement, replacement components, merchandise credit, or refund.
Natural variations in stone, marble, wood, metal, glass, and other handcrafted materials — including variations in color, veining, texture, pattern, mineral markings, pores, fissures, and dimensions within accepted tolerances—are inherent characteristics and are not considered defects.
Third-Party Expenses
Davani Home is not responsible for costs charged by third parties independently retained by the client, including installers, designers, contractors, inspectors, storage providers, freight receivers, delivery companies, or packaging services, unless otherwise required by law or agreed to by Davani Home in writing.
Refund Processing
Approved refunds will be issued after the returned merchandise has been received, inspected, and accepted by Davani Home.
Refunds will generally be processed within 10 business days following inspection and issued to the original form of payment, less any applicable restocking fees, return costs, damages, or other authorized deductions.
Processing times may vary depending on the client’s bank or payment provider.
For return authorization or refund-status inquiries, contact info@davanihome.com.